healthcare call center news

The Promise of Telephone Triage and Physician Locator Services By Peter Lyle DeHaan, Ph.D. Telephone triage is a great solution that meets the healthcare needs … Read more

The One Sure Thing About the Future of Healthcare By Peter Lyle DeHaan, Ph.D. I don’t like to write about politics, but politicians in the … Read more

Uncertainty is the Only Thing That’s Certain in Healthcare By Peter Lyle DeHaan, Ph.D. I don’t like to write about politics, but politics is once … Read more

We Live in Exciting Times By Peter Lyle DeHaan, Ph.D. Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d … Read more

Happy New Year! By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, I encouraged you to work hard so you … Read more

Finish Strong By Peter Lyle DeHaan, Ph.D. Is seems that 2016 is flying by. Before we know it, we’ll be turning our calendars over to … Read more

How to Provide Quality Service By Peter Lyle DeHaan, Ph.D. Growing up, I heard a radio commercial with the tag line, “Service sold it.” Even … Read more

Set Realistic Expectations for Your Call Center By Peter Lyle DeHaan, PhD I’m a planner. I can’t help it. The problem is that things seldom … Read more

What I Learned From Sneezing By Peter Lyle DeHaan, PhD With allergy season upon us, I recall when I realized I sneezed just like my … Read more

Does Your Call Center Have a Fast-Food Hiring Mentality? By Peter Lyle DeHaan, PhD When I worked as a consultant, one healthcare call center client’s … Read more