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Latest Issue

The November 2023 Issue

Is Your Call Center Centralized? A Decentralized Call Center Is an Oxymoron By Peter Lyle DeHaan, Ph.D. In the early days of our industry, the … Read more
The September 2023 Issue

Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more
The July 2023 Issue

New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more

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Medical Call Center News is your prime source of news and information relevant to the medical call center arena

Medical Call Center News covers news and information relevant to healthcare and medical call centers. We cover topics such as telephone triage, physician referral, appointment setting, medical answering service, agent hiring, training, retention, CRM (customer relationship management), call center case studies, contact center trends, legal considerations, call center management, and employee issues.

LVM - Healthcare Contact Centers

Medical Call Center News is distributed to industry professionals, decision makers, and influencers at healthcare and medical related call centers. It is published bimonthly (January, March, May, July, September, and November) and emailed to hospital and medical call centers and telehealth providers worldwide.

Medical Call Center News, is proudly produced by Peter Lyle DeHaan, editor.

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Medical Call Center News is distributed to industry professionals, decision makers, and influencers at healthcare and medical related call centers. It is published bimonthly (January, March, May, July, September, and November) and emailed to hospital and medical call centers and telehealth providers worldwide.

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