The March 2019 Issue
Is It Time to Start a Medical Answering Service? Begin Your Investigation with a Little Research By Peter Lyle DeHaan, Ph.D. When I worked as … Read more
Is It Time to Start a Medical Answering Service? Begin Your Investigation with a Little Research By Peter Lyle DeHaan, Ph.D. When I worked as … Read more
What Message Does your Call Center Send? Is Saying “Your Call Is Important to Us” Rhetoric or Reality? By Peter Lyle DeHaan, Ph.D. Whenever I … Read more
Will You Help Us Get the Word Out About Medical Call Center News? Please Tell Your Team, Coworkers, and Colleagues About Medical Call Center News … Read more
Do You React to Today or Plan for Tomorrow? How We Handle Each Day Prepares Us for the Next One By Peter Lyle DeHaan, Ph.D. … Read more
The Work-At-Home Option for Medical Call Centers By Peter Lyle DeHaan, Ph.D. Some healthcare call centers embrace the work-at-home option, while others are categorically against … Read more
Stop Reacting and Take Initiative By Peter Lyle DeHaan, Ph.D. Though I no longer work in a call center, I remember those days well. … Read more
The Impact of Video Calls on Call Center Agents and Operations By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, … Read more
What’s Your Call Center’s Position on Video Calls? By Peter Lyle DeHaan, Ph.D. Last time we talked about web chat and it’s growing used in … Read more
Will Web Chat Take Over the Healthcare Call Center? By Peter Lyle DeHaan, Ph.D. With the Millennial generation’s love for texting and general avoidance of … Read more
The Promise of Telephone Triage and Physician Locator Services By Peter Lyle DeHaan, Ph.D. Telephone triage is a great solution that meets the healthcare needs … Read more