The September 2023 Issue

Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more

The July 2023 Issue

New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more

The March 2023 Issue

Remote Patient Monitoring By Peter Lyle DeHaan, Ph.D. Whether you’re an in-house medical call center provider or a for-profit outsourcer, look for ways to add … Read more

The May 2022 Issue

Tips to Deal with Angry Callers Prepare How to Best Handle Abusive Callers By Peter Lyle DeHaan, Ph.D. People today, it seems, are more demanding … Read more

The March 2022 Issue

Celebrate Medical Call Center Agents Look for Ways to Applaud Customer Service and Patient Care Excellence By Peter Lyle DeHaan, Ph.D. Working in a call … Read more