Call Center Books

Call center books by Peter Lyle DeHaan, PhD.

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships

How to Start a Telephone Answering Service, by Peter Lyle DeHaan

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Latest Issue

The November 2024 Issue

November 4, 2024

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, ... Read more

The September 2024 Issue

September 2, 2024

After-Call Surveys: Weighing the Pros and Cons By Genevieve Carrenard You may have heard this at the end of a recent customer service interaction: “Please ... Read more

The July 2024 Issue

July 1, 2024

Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center By Genevieve Carrenard In the realm of healthcare call centers, where ... Read more

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