The January 2024 Issue

Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more

The September 2023 Issue

Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more

The July 2023 Issue

New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more

The March 2023 Issue

Remote Patient Monitoring By Peter Lyle DeHaan, Ph.D. Whether you’re an in-house medical call center provider or a for-profit outsourcer, look for ways to add … Read more