Issues

The current issue of Medical Call Center News. (Scroll down to see past issues.)

The January 2026 Issue

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In this issue, we sit down with Sam Dorison, CEO of ReflexAI, to explore how he is using simulation-based AI training to reshape agent readiness and customer experience (CX) in today’s … Read more

The September 2025 Issue

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Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It) By Chance Sassano We were sitting in a conference room with the … Read more

The July 2025 Issue

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Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more

The May 2025 Issue

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What the Overturning of the One-to-One Consent Rule Means for Healthcare Contact Centers By Paul St. Clair A major regulatory shift is reshaping how healthcare … Read more

The March 2025 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity  By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more

The November 2024 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more

The July 2024 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center  By Genevieve Carrenard In the realm of healthcare call centers, where … Read more