Issues

The current issue of Medical Call Center News. (Scroll down to see past issues.)

The July 2025 Issue

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Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more

The May 2025 Issue

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What the Overturning of the One-to-One Consent Rule Means for Healthcare Contact Centers By Paul St. Clair A major regulatory shift is reshaping how healthcare … Read more

The March 2025 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity  By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more

The November 2024 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more

The July 2024 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center  By Genevieve Carrenard In the realm of healthcare call centers, where … Read more

The March 2024 Issue

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How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more

The January 2024 Issue

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Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more