The November 2024 Issue

Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more

The July 2024 Issue

Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center  By Genevieve Carrenard In the realm of healthcare call centers, where … Read more

The March 2024 Issue

How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more

The January 2024 Issue

Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more

The September 2023 Issue

Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more