The July 2025 Issue
Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more
The current issue of Medical Call Center News. (Scroll down to see past issues.)
Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more
What the Overturning of the One-to-One Consent Rule Means for Healthcare Contact Centers By Paul St. Clair A major regulatory shift is reshaping how healthcare … Read more
Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more
2025 Vision: Key Trends Shaping the Future of Call Centers Improve the Patient Experience in Your Medical Call CenterFocus What You Do Based on What … Read more
Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more
After-Call Surveys: Weighing the Pros and Cons By Genevieve Carrenard You may have heard this at the end of a recent customer service interaction: “Please … Read more
Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center By Genevieve Carrenard In the realm of healthcare call centers, where … Read more
Build a Strong Team for Your Medical Call Center Tips to Hire and Retain Top Talent By Peter Lyle DeHaan, Ph.D. The key to success in … Read more
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more