The November 2024 Issue
Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more
The current issue of Medical Call Center News. (Scroll down to see past issues.)
Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more
After-Call Surveys: Weighing the Pros and Cons By Genevieve Carrenard You may have heard this at the end of a recent customer service interaction: “Please … Read more
Mastering Excellence: Six Strategies for Cultivating a High-Performance Team in Your Healthcare Call Center By Genevieve Carrenard In the realm of healthcare call centers, where … Read more
Build a Strong Team for Your Medical Call Center Tips to Hire and Retain Top Talent By Peter Lyle DeHaan, Ph.D. The key to success in … Read more
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more
Is Your Call Center Centralized? A Decentralized Call Center Is an Oxymoron By Peter Lyle DeHaan, Ph.D. In the early days of our industry, the … Read more
Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more
New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more
Does Video Have a Place in Your Call Center? By Peter Lyle DeHaan, Ph.D. For years, some call center managers have looked forward to having … Read more