Peter Lyle DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https://peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News. Peter DeHaan (https://peterdehaan.com) is a published author and blogger.

The March 2025 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity  By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more

The November 2024 Issue

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Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Best Tips to Manage Burnout and Enhance Well-being in Your Medical Call Center By Genevieve Carrenard Working in a medical call center is incredibly demanding, … Read more

The March 2024 Issue

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How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more

The January 2024 Issue

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Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more

The March 2017 Issue

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We Live in Exciting Times By Peter Lyle DeHaan, Ph.D. Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d … Read more