Issues

Stress-Relief for a Healthy Life By Jacqueline Sidman, PhD Everyone knows what stress feels like.  Things seem out of control, your reactions don’t fit your … Read more

Avoiding Personality Clashes in the Busy Call Center By Jack N. Singer, PhD. Managing interpersonal conflict in the medical call center is among the most … Read more

Filling The Rural Healthcare Gap Doctors and nurses are often in short supply in rural areas, and hospitals can be few and far between.  Telecommunications … Read more

Rebuilding After Difficult Times By Tim Ursiny, PhD Like most people today, many individuals in the medical call center industry have had finances devastated, watched … Read more

Recognizing Panic Attacks in the Medical Call Center By Dr. Nancy O’Reilly Panic attacks affect a person’s behavior, body, and emotions and can be frightening … Read more

Learning the Lingo By Claudia Volkman The term “acronym” was coined back in 1943, and today acronyms are used most often to abbreviate the names … Read more

Social Media Medicine By Claudia Volkman Social media has had a huge impact on all industries, and hospitals are no exception.  Despite concerns about patient … Read more

Don’t Lose Sight of What Really Matters By Paul Roemer It is easy to remove oneself from what is important as we trade metaphorical tomatoes … Read more

Motivation Needed Now More Than Ever: Four Steps That Work By Joe Takash Question: How do you motivate employees in an economy that is highly … Read more

Telemedicine Pilot Program Improves Geriatric Depression By Molly Merrill Early findings from a pilot study of telemedicine-based care indicate that the technology could be used … Read more