The July 2012 Issue
Game On I was quite skeptical when I first heard about “gamification,” the use of gaming concepts to motivate desirable behavior among customers (or employees). … Read more
The current issue of Medical Call Center News. (Scroll down to see past issues.)
Game On I was quite skeptical when I first heard about “gamification,” the use of gaming concepts to motivate desirable behavior among customers (or employees). … Read more
Would You Like Fries With That? By Peter Lyle DeHaan, PhD I needed to order some ink cartridges for my printer, the kind I can … Read more
Ambs Call Center to Sponsor Medical Call Center News Medical Call Center News (MCCN) is pleased to announce that Ambs Call Center is now the … Read more
Winter Weather Can Strain Your Heart American Heart Association offers lifesaving tips The snow and cold winter months can be very hard on people with … Read more
ATA Unveils FixLicensure.org to Remove Licensure Barriers, Advance Telemedicine The American Telemedicine Association (ATA) recently launched FixLicensure.org, a new initiative to reform current U.S. medical … Read more
Text Messages Remind Grandpa to Take His Meds Mobile health technology is another way medical call centers can keep older adults healthy and living independently. … Read more
It’s Time to Fix Medical Licensing Laws By Claudia Volkman You’re on a business trip, far from home, when you suddenly become ill. You call … Read more
Virtual Contact Centers Benefit Healthcare By Chad W. Lyne The healthcare industry continues to be one of the nation’s greatest sources of innovation and growth. … Read more
Do Mobile Devices Lead to Eye Strain? Several reports indicate that prolonged viewing of mobile devices and other stereo 3-D devices can lead to visual … Read more
Stress-Relief for a Healthy Life By Jacqueline Sidman, PhD Everyone knows what stress feels like. Things seem out of control, your reactions don’t fit your … Read more