The January 2010 Issue

Managing a Successful Medical Call Center Team By Kelli Massaro Individuals have several basic intrinsic needs that must be met in the workplace to feel … Read more

The November 2009 Issue

Improved Patient Care Through Telehealth Nursing Medical call centers utilizing telehealth nursing services have found it to be a cost-effective and vital method of patient … Read more

The May 2009 Issue

Make Your Medical Call Center a Strategic Weapon By Jim Rembach For many organizations, the call center is the most important component in relationship management.  … Read more