Issues

Self-Service or Phone Service? By Peter Lyle DeHaan, PhD I’ve been thinking about self-service lately. Self-service works nicely when I want general information. But when … Read more

NotifyMD to Sponsor Medical Call Center News Call center e-newsletter garners the exclusive support from industry leader Peter Lyle DeHaan announced that NotifyMD, enhancing provider-patient … Read more

Smile…or Not By Peter Lyle DeHaan, PhD I recently renewed my passport, which required an updated photo. I went to a local store to take … Read more

Daytime Answering Service Lowers Cost to Deliver Healthcare By Brian M. Woods After being in healthcare administration for the last seventeen years, I find myself … Read more

The Importance of Manners and Courtesy By Jennifer McGlothlin “Please,” “Thank you,” “May I,” and “You’re welcome”… these are familiar phrases to all of us, … Read more

Game On I was quite skeptical when I first heard about “gamification,” the use of gaming concepts to motivate desirable behavior among customers (or employees). … Read more

Would You Like Fries With That? By Peter Lyle DeHaan, PhD I needed to order some ink cartridges for my printer, the kind I can … Read more

Ambs Call Center to Sponsor Medical Call Center News Medical Call Center News (MCCN) is pleased to announce that Ambs Call Center is now the … Read more

Winter Weather Can Strain Your Heart American Heart Association offers lifesaving tips The snow and cold winter months can be very hard on people with … Read more

ATA Unveils FixLicensure.org to Remove Licensure Barriers, Advance Telemedicine The American Telemedicine Association (ATA) recently launched FixLicensure.org, a new initiative to reform current U.S. medical … Read more