The February 2011 Issue
Learning the Lingo By Claudia Volkman The term “acronym” was coined back in 1943, and today acronyms are used most often to abbreviate the names … Read more
The current issue of Medical Call Center News. (Scroll down to see past issues.)
Learning the Lingo By Claudia Volkman The term “acronym” was coined back in 1943, and today acronyms are used most often to abbreviate the names … Read more
Social Media Medicine By Claudia Volkman Social media has had a huge impact on all industries, and hospitals are no exception. Despite concerns about patient … Read more
Don’t Lose Sight of What Really Matters By Paul Roemer It is easy to remove oneself from what is important as we trade metaphorical tomatoes … Read more
Motivation Needed Now More Than Ever: Four Steps That Work By Joe Takash Question: How do you motivate employees in an economy that is highly … Read more
Telemedicine Pilot Program Improves Geriatric Depression By Molly Merrill Early findings from a pilot study of telemedicine-based care indicate that the technology could be used … Read more
Don’t Call Me Patient – Call Me Customer! By Tripp Babbitt I recently saw an ad in my newspaper for a Heart Scan at a … Read more
Don’t Let Afternoon Fatigue Slow You Down By Dr. David Tanton If you are one of many medical call center agents who work during the … Read more
Is the Current Recession Compromising Hospital Quality? During past recessions, the financial stability of hospitals seemed to be nearly indestructible, but researchers at the University … Read more
The Challenge of Elderly Callers By Barry Spiegelman Delivering and receiving critical information by telephone is an especially challenging proposition when an elderly caller is … Read more
Meeting Intrinsic Agent Needs in the Medical Call Center By Kelli Massaro Retaining top agents is essential to a medical call center’s success. The challenge … Read more