The September 2023 Issue

Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more

The July 2023 Issue

New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more

The March 2023 Issue

Remote Patient Monitoring By Peter Lyle DeHaan, Ph.D. Whether you’re an in-house medical call center provider or a for-profit outsourcer, look for ways to add … Read more