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Peter Lyle DeHaan

Is It Time to Start a Medical Answering Service?

December 5, 2023March 4, 2019 by Genevieve Carrenard

Begin Your Investigation with a Little Research By Peter Lyle DeHaan, Ph.D. When I worked as a call center consultant (before moving full-time into publishing … Read more

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The November 2025 Issue

November 3, 2025

Grow Your Own Leaders: Why Promoting from Within Strengthens Your Medical Call Center By Genevieve Carrenard Years ago, I started my career answering phones in ... Read more
The September 2025 Issue

September 1, 2025

Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It) By Chance Sassano We were sitting in a conference room with the ... Read more
The July 2025 Issue

June 30, 2025

Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant ... Read more

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  • Home
  • Sponsors
  • Issues
  • Subscribe
  • Advertise
    • Promotional Opportunities
    • Schedule and Deadlines
  • About
    • Call Center Books
    • About Peter Lyle DeHaan