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Is It Time to Start a Medical Answering Service?

December 5, 2023March 4, 2019 by Genevieve Carrenard

Begin Your Investigation with a Little Research By Peter Lyle DeHaan, Ph.D. When I worked as a call center consultant (before moving full-time into publishing … Read more

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Latest Issue

The January 2026 Issue

January 6, 2026

In this issue, we sit down with Sam Dorison, CEO of ReflexAI, to explore how he is using simulation-based AI training to reshape agent readiness and customer experience (CX) in today’s ... Read more
The November 2025 Issue

November 3, 2025

Grow Your Own Leaders: Why Promoting from Within Strengthens Your Medical Call Center By Genevieve Carrenard Years ago, I started my career answering phones in ... Read more
The September 2025 Issue

September 1, 2025

Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It) By Chance Sassano We were sitting in a conference room with the ... Read more

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  • Home
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  • About
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    • About Peter Lyle DeHaan