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Is It Time to Start a Medical Answering Service?

December 5, 2023March 4, 2019 by Genevieve Carrenard

Begin Your Investigation with a Little Research By Peter Lyle DeHaan, Ph.D. When I worked as a call center consultant (before moving full-time into publishing … Read more

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The September 2026 Issue

August 31, 2026

Two Years In: What a Mature AI Voice-Agent Deployment Actually Looks Like By Genevieve Carrenard WellSpan Health’s AI agent now handles more than 160,000 patient ... Read more
The July 2026 Issue

July 1, 2026

Why Your Medical Answering Service Needs to Be HITRUST Certified HIPAA tells you what the law requires. HITRUST proves you’re actually doing it. By Clay ... Read more
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Answering the Toughest Calls: Medical Call Centers in the Wake of a Breach By Genevieve Carrenard Whether big or small, a data breach can have ... Read more

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  • Home
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    • About Peter Lyle DeHaan