Issues

Update Your Employee Handbook or Department Manual Make Sure Your Policies and Procedures Accurately Reflect Remote Work By Peter Lyle DeHaan, Ph.D. In the past … Read more

Let Your Call Center Staff Know How Much You Appreciate Their Work Now More Than Ever, Take Time to Say “Thank You” By Peter Lyle … Read more

Provide Ongoing Instruction to Your Medical Call Center Staff Training New Hires to Answer Calls Is Just the Beginning By Peter Lyle DeHaan, Ph.D. Every … Read more

4 Reasons to Implement New Technology Now Is the Time to Invest in Your Call Center’s Future By Peter Lyle DeHaan, Ph.D. Long gone are … Read more

Now Is the Ideal Time to Consider What Happens Next While Still in the Pandemic Begin Planning for Post-Pandemic By Peter Lyle DeHaan, Ph.D. During … Read more

Use a Quality Assurance Program to Improve Your Call Center Tap a QA Program to Make Quality the Focus for Your Healthcare Call Center By … Read more

Improve Your Call Center by Providing Ongoing Skills Training Unless You Remind Them, Employees Will Forget Their Training and Pick Up Bad Habits By Peter … Read more

5 Reasons to Be Thankful for Your Job Working in a Medical Call Center is Hard, but Don’t Forget the Good Parts By Peter Lyle … Read more

Pursuing Work-Life Balance in the Medical Call Center Take Key Steps to Reduce Burnout and Increase Retentio By Peter Lyle DeHaan, Ph.D. We hear a … Read more

Healthcare Call Center Work Can Be Hard Don’t Focus on the Angry Masses but Grab onto a Good Call Whenever Possible By Peter Lyle DeHaan, … Read more