The May 2011 Issue
Filling The Rural Healthcare Gap Doctors and nurses are often in short supply in rural areas, and hospitals can be few and far between. Telecommunications … Read more
Filling The Rural Healthcare Gap Doctors and nurses are often in short supply in rural areas, and hospitals can be few and far between. Telecommunications … Read more
Rebuilding After Difficult Times By Tim Ursiny, PhD Like most people today, many individuals in the medical call center industry have had finances devastated, watched … Read more
Recognizing Panic Attacks in the Medical Call Center By Dr. Nancy O’Reilly Panic attacks affect a person’s behavior, body, and emotions and can be frightening … Read more
Learning the Lingo By Claudia Volkman The term “acronym” was coined back in 1943, and today acronyms are used most often to abbreviate the names … Read more
Social Media Medicine By Claudia Volkman Social media has had a huge impact on all industries, and hospitals are no exception. Despite concerns about patient … Read more
Don’t Lose Sight of What Really Matters By Paul Roemer It is easy to remove oneself from what is important as we trade metaphorical tomatoes … Read more
Motivation Needed Now More Than Ever: Four Steps That Work By Joe Takash Question: How do you motivate employees in an economy that is highly … Read more
Telemedicine Pilot Program Improves Geriatric Depression By Molly Merrill Early findings from a pilot study of telemedicine-based care indicate that the technology could be used … Read more
Don’t Call Me Patient – Call Me Customer! By Tripp Babbitt I recently saw an ad in my newspaper for a Heart Scan at a … Read more
Don’t Let Afternoon Fatigue Slow You Down By Dr. David Tanton If you are one of many medical call center agents who work during the … Read more