The March 2024 Issue
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more
Go Beyond the Call Seek Ways to Solve Caller’s Pain Points By Peter Lyle DeHaan, Ph.D. As a medical call center your job is to … Read more
We Live in Exciting Times By Peter Lyle DeHaan, Ph.D. Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d … Read more
Happy New Year! By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, I encouraged you to work hard so you … Read more
Finish Strong By Peter Lyle DeHaan, Ph.D. Is seems that 2016 is flying by. Before we know it, we’ll be turning our calendars over to … Read more
How to Provide Quality Service By Peter Lyle DeHaan, Ph.D. Growing up, I heard a radio commercial with the tag line, “Service sold it.” Even … Read more
Set Realistic Expectations for Your Call Center By Peter Lyle DeHaan, PhD I’m a planner. I can’t help it. The problem is that things seldom … Read more
What I Learned From Sneezing By Peter Lyle DeHaan, PhD With allergy season upon us, I recall when I realized I sneezed just like my … Read more
Does Your Call Center Have a Fast-Food Hiring Mentality? By Peter Lyle DeHaan, PhD When I worked as a consultant, one healthcare call center client’s … Read more