The September 2026 Issue
Two Years In: What a Mature AI Voice-Agent Deployment Actually Looks Like By Genevieve Carrenard WellSpan Health’s AI agent now handles more than 160,000 patient … Read more
2026
The July 2026 Issue
Why Your Medical Answering Service Needs to Be HITRUST Certified HIPAA tells you what the law requires. HITRUST proves you’re actually doing it. By Clay … Read more
The May 2026 Issue
Answering the Toughest Calls: Medical Call Centers in the Wake of a Breach By Genevieve Carrenard Whether big or small, a data breach can have … Read more
The March 2026 Issue
Measuring Call Center Success Key Metrics for Evaluating Agent Performance in a Medical Call Center By Peter Lyle DeHaan, PhD The impetus for call centers … Read more
The January 2026 Issue
In this issue, we sit down with Sam Dorison, CEO of ReflexAI, to explore how he is using simulation-based AI training to reshape agent readiness and customer experience (CX) in today’s … Read more