2025

The July 2025 Issue

by

Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more

The May 2025 Issue

by

What the Overturning of the One-to-One Consent Rule Means for Healthcare Contact Centers By Paul St. Clair A major regulatory shift is reshaping how healthcare … Read more

The March 2025 Issue

by
Medical Call Center News is proudly published by AnswerStat magazine and Peter Lye DeHaan, editor.

Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity  By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more