The November 2025 Issue
Grow Your Own Leaders: Why Promoting from Within Strengthens Your Medical Call Center By Genevieve Carrenard Years ago, I started my career answering phones in … Read more
2025
The September 2025 Issue
Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It) By Chance Sassano We were sitting in a conference room with the … Read more
The July 2025 Issue
Thoughtful Integration: How AI is Transforming Medical Call Centers and Enhancing Patient Experience By Genevieve Carrenard Call Centers in the healthcare industry are under constant … Read more
The May 2025 Issue
What the Overturning of the One-to-One Consent Rule Means for Healthcare Contact Centers By Paul St. Clair A major regulatory shift is reshaping how healthcare … Read more
The March 2025 Issue
Managing Emotionally Distressed Callers:A Guide to Navigating Difficult Calls with Integrity By Genevieve Carrenard Medical call centers bridge healthcare and customer service, serving as vital … Read more
The January 2025 Issue
2025 Vision: Key Trends Shaping the Future of Call Centers Improve the Patient Experience in Your Medical Call CenterFocus What You Do Based on What … Read more