Genevieve Carrenard

Stop Reacting and Take Initiative   By Peter Lyle DeHaan, Ph.D. Though I no longer work in a call center, I remember those days well. … Read more

The Impact of Video Calls on Call Center Agents and Operations By Peter Lyle DeHaan, Ph.D. In the last issue of Medical Call Center News, … Read more

What’s Your Call Center’s Position on Video Calls? By Peter Lyle DeHaan, Ph.D. Last time we talked about web chat and it’s growing used in … Read more

Will Web Chat Take Over the Healthcare Call Center? By Peter Lyle DeHaan, Ph.D. With the Millennial generation’s love for texting and general avoidance of … Read more

The Promise of Telephone Triage and Physician Locator Services By Peter Lyle DeHaan, Ph.D. Telephone triage is a great solution that meets the healthcare needs … Read more

The One Sure Thing About the Future of Healthcare By Peter Lyle DeHaan, Ph.D. I don’t like to write about politics, but politicians in the … Read more

Uncertainty is the Only Thing That’s Certain in Healthcare By Peter Lyle DeHaan, Ph.D. I don’t like to write about politics, but politics is once … Read more