The December 2011 Issue

ATA Unveils FixLicensure.org to Remove Licensure Barriers, Advance Telemedicine The American Telemedicine Association (ATA) recently launched FixLicensure.org, a new initiative to reform current U.S. medical … Read more

The November 2011 Issue

Text Messages Remind Grandpa to Take His Meds Mobile health technology is another way medical call centers can keep older adults healthy and living independently. … Read more

The September 2011 Issue

Virtual Contact Centers Benefit Healthcare By Chad W. Lyne The healthcare industry continues to be one of the nation’s greatest sources of innovation and growth. … Read more

The August 2011 Issue

Do Mobile Devices Lead to Eye Strain? Several reports indicate that prolonged viewing of mobile devices and other stereo 3-D devices can lead to visual … Read more

The July 2011 Issue

Stress-Relief for a Healthy Life By Jacqueline Sidman, PhD Everyone knows what stress feels like.  Things seem out of control, your reactions don’t fit your … Read more

The June 2011 Issue

Avoiding Personality Clashes in the Busy Call Center By Jack N. Singer, PhD. Managing interpersonal conflict in the medical call center is among the most … Read more

The May 2011 Issue

Filling The Rural Healthcare Gap Doctors and nurses are often in short supply in rural areas, and hospitals can be few and far between.  Telecommunications … Read more

The April 2011 Issue

Rebuilding After Difficult Times By Tim Ursiny, PhD Like most people today, many individuals in the medical call center industry have had finances devastated, watched … Read more

The March 2011 Issue

Recognizing Panic Attacks in the Medical Call Center By Dr. Nancy O’Reilly Panic attacks affect a person’s behavior, body, and emotions and can be frightening … Read more