Peter Lyle DeHaan

Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https://peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News. Peter DeHaan (https://peterdehaan.com) is a published author and blogger.

The July 2013 Issue

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Obamacare’s Affect on Healthcare Call Centers By Peter Lyle DeHaan, PhD If you work on the frontlines at your call center, you already know what … Read more

The May 2013 Issue

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Self-Service or Phone Service? By Peter Lyle DeHaan, PhD I’ve been thinking about self-service lately. Self-service works nicely when I want general information. But when … Read more

The March 2013 Issue

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NotifyMD to Sponsor Medical Call Center News Call center e-newsletter garners the exclusive support from industry leader Peter Lyle DeHaan announced that NotifyMD, enhancing provider-patient … Read more

The November 2012 Issue

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Daytime Answering Service Lowers Cost to Deliver Healthcare By Brian M. Woods After being in healthcare administration for the last seventeen years, I find myself … Read more

The September 2012 Issue

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The Importance of Manners and Courtesy By Jennifer McGlothlin “Please,” “Thank you,” “May I,” and “You’re welcome”… these are familiar phrases to all of us, … Read more

The July 2012 Issue

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Game On I was quite skeptical when I first heard about “gamification,” the use of gaming concepts to motivate desirable behavior among customers (or employees). … Read more

The January 2012 Issue

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Winter Weather Can Strain Your Heart American Heart Association offers lifesaving tips The snow and cold winter months can be very hard on people with … Read more